Privacy policy

Privacy Policy

1) Introduction and contact details of the controller

1.1 We are pleased that you are visiting our website and thank you for your interest. Below we inform you about how we handle your personal data when you use our website. Personal data in this context means all data by which you can be personally identified.

1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Salutem Solutions OHG, Mahonienweg 22 F, 12437 Berlin, Germany, Tel.: 030-629325851, e-mail: shop@viktilabs.de. The controller responsible for the processing of personal data is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.

2) Data collection when visiting our website

2.1 When you use our website for information purposes only, i.e. if you do not register or otherwise transmit information to us, we only collect the data that your browser transmits to the site server (so-called "server log files"). When you access our website, we collect the following data, which is technically necessary for us to display the website to you:

Our website that was visited
Date and time at the time of access
Amount of data sent in bytes
Source/reference from which you reached the page
Browser used
Operating system used
IP address used (where applicable: in anonymised form)

The processing is carried out in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data is not passed on or used in any other way. However, we reserve the right to check the server log files subsequently if there are concrete indications of unlawful use.

2.2 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or enquiries to us), this website uses SSL or TLS encryption. You can recognise an encrypted connection by the string "https://" and the lock symbol in your browser bar.

3) Hosting & Content Delivery Network

Shopify

For the hosting of our website and the presentation of the page content, we use the system of the following provider: Shopify International Limited, Victoria Buildings, 2nd floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland ("Shopify").

Data is also transferred to: Shopify Inc., 150 Elgin St, Ottawa, ON K2P 1L4, Canada.

All data collected on our website is processed on the provider's servers. We have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorised disclosure to third parties.

In the case of a data transfer to Canada, an adequate level of data protection is ensured by an adequacy decision of the European Commission.

4) Cookies

In order to make visiting our website attractive and to enable the use of certain functions, we use cookies, i.e. small text files that are stored on your device. Some of these cookies are automatically deleted again after the browser is closed (so-called "session cookies"), while others remain on your device for longer and enable the storage of page settings (so-called "persistent cookies"). In the latter case, you can find the storage period in the overview of the cookie settings of your web browser.

Insofar as personal data is also processed by individual cookies used by us, the processing is carried out in accordance with Art. 6(1)(b) GDPR either for the performance of the contract, in accordance with Art. 6(1)(a) GDPR in the event of consent being given, or in accordance with Art. 6(1)(f) GDPR to safeguard our legitimate interests in the best possible functionality of the website as well as a customer-friendly and effective design of the site visit.

You can set your browser so that you are informed about the setting of cookies and can decide individually about their acceptance or exclude the acceptance of cookies for certain cases or in general.

Please note that if cookies are not accepted, the functionality of our website may be limited.

5) Contact

5.1 Gorgias

This website uses a live chat system from the following provider: Gorgias Inc., 180 Sansome St, Suite 1800, San Francisco, CA 94014, USA

The processing of personal data transmitted via the chat is carried out either in accordance with Art. 6(1)(b) GDPR because it is necessary for the initiation or performance of a contract, or in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in the effective support of our site visitors. The data you transmit in this way will be deleted, subject to any statutory retention periods to the contrary, once the matter in question has been conclusively clarified.

In addition, further information may be collected and analysed using cookies for the purpose of creating pseudonymised usage profiles; however, this does not serve to personally identify you and is not merged with other data sets. Insofar as this information has a personal reference, the processing is carried out in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in the statistical analysis of user behaviour for optimisation purposes.

The setting of cookies can be prevented by appropriate browser settings. In this case, however, the functionality of our website may be limited. You can object to the collection and storage of data for the purpose of creating a pseudonymised usage profile at any time with effect for the future.

We have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorised disclosure to third parties.

For the transfer of data to the USA, the provider relies on the European Commission's standard contractual clauses, which are intended to ensure compliance with the European level of data protection.

5.2 Reviews.io

For review reminders we use the services of the following provider: REVIEWS.io 2020 GmbH, Skalitzer Str. 104, 10997 Berlin, Germany

Exclusively on the basis of your express consent in accordance with Art. 6(1)(a) GDPR, we transmit your e-mail address and, where applicable, further customer data to the provider so that it can contact you with a review reminder by e-mail.

You can revoke your consent at any time with effect for the future vis-à-vis us or the provider.

We have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorised disclosure to third parties.

5.3 Calendly

For the provision of an online appointment booking function, we use the services of the following provider: Calendly, LLC, BB&T Tower, 271 17th St NW, Atlanta, GA 30363, USA.

For the purpose of scheduling appointments, first and last name and e-mail address (and, where applicable, the telephone number, if a telephone appointment is desired) are collected in accordance with Art. 6(1)(b) GDPR and transmitted to the provider in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in effective customer management and efficient appointment administration, and stored there for the organisation of appointments.

After the appointment has been held or after the agreed appointment period has expired, your data is deleted by the provider.

We have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorised disclosure to third parties.

For data transfers to the USA, the provider has joined the EU-US Data Privacy Framework, which ensures compliance with the European level of data protection on the basis of an adequacy decision of the European Commission.

5.4 Gorgias

To process customer enquiries, we use the e-mail ticketing system of the following provider: Gorgias Inc., 180 Sansome St, Suite 1800, San Francisco, CA 94014, USA

If you submit contact enquiries by e-mail via our website, these are stored and organised in the ticket system in order to enable chronological processing and to improve the service experience. Using the individually assigned ticket number, you can always view the current status of the processing of your request.

For the organisation and processing of enquiries, personal data is collected according to the scope of its provision, but in any case name, first name and e-mail address, transmitted to the provider, stored and read out there.

The legal basis for the processing of this data is our legitimate interest in the efficient organisation of our customer service, in the fastest possible response to your request and the optimisation of our service offering in accordance with Art. 6(1)(f) GDPR.

We have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorised disclosure to third parties.

For the transfer of data to the USA, the provider relies on the European Commission's standard contractual clauses, which are intended to ensure compliance with the European level of data protection.

5.5 WhatsApp Business

We offer you the opportunity to contact us via the messaging service WhatsApp of WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. For this we use the so-called "Business version" of WhatsApp.

If you contact us via WhatsApp in connection with a specific transaction (for example an order placed), we store and use the mobile phone number used by you on WhatsApp as well as – if provided – your first and last name in accordance with Art. 6(1)(b) GDPR to process and respond to your request. On the basis of the same legal basis, we may ask you via WhatsApp to provide further data (order number, customer number, address or e-mail address) in order to assign your enquiry to a specific transaction.

If you use our WhatsApp contact for general enquiries (e.g. about the range of services, availability or our website), we store and use the mobile phone number used by you on WhatsApp as well as – if provided – your first and last name in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in the efficient and timely provision of the desired information.

Your data is always used only to respond to your request via WhatsApp. It is not passed on to third parties.

Please note that WhatsApp Business is granted access to the address book of the mobile device used by us for this purpose and automatically transfers phone numbers stored in the address book to a server of the parent company Meta Platforms Inc. in the USA. To operate our WhatsApp Business account, we use a mobile device in whose address book only the WhatsApp contact data of those users are stored who have also contacted us via WhatsApp.

This ensures that every person whose WhatsApp contact data is stored in our address book has already, upon first use of the app on their device, consented by accepting the WhatsApp terms of use to the transmission of their WhatsApp phone number from the address books of their chat contacts in accordance with Art. 6(1)(a) GDPR. A transmission of data of users who do not use WhatsApp and/or have not contacted us via WhatsApp is thus excluded.

For the purpose and scope of the data collection and the further processing and use of the data by WhatsApp, as well as your related rights and setting options for protecting your privacy, please refer to WhatsApp's privacy notices: https://www.whatsapp.com/legal/?eea=1#privacy-policy

In the context of the processing operations mentioned above, data may be transferred to servers of Meta Platforms Inc. in the USA.

5.6 When contacting us (e.g. via contact form or e-mail), personal data is processed – exclusively for the purpose of processing and responding to your request and only to the extent necessary for this.

The legal basis for the processing of this data is our legitimate interest in responding to your request in accordance with Art. 6(1)(f) GDPR. If your contact is aimed at a contract, an additional legal basis for the processing is Art. 6(1)(b) GDPR. Your data will be deleted if it can be inferred from the circumstances that the matter in question has been conclusively clarified and provided that no statutory retention obligations conflict with this.

5.7 - Klaviyo

For sending transactional e-mails, i.e. event-related messages that are triggered by a specific user interaction (e.g. conclusion of a contract, registration or password reset), we use this provider: Klaviyo, Inc., 125 Summer St., Ste 600, Boston, MA 02110, USA

On the basis of our legitimate interest in effective and user-friendly e-mail communication, we pass on the data you provide when performing such a user action in accordance with Art. 6(1)(f) GDPR to this provider so that it can carry out the mailing on our behalf.

We have concluded a data processing agreement with the provider that protects our site visitors' data and prohibits disclosure to third parties.

6) Data processing when opening a customer account

In accordance with Art. 6(1)(b) GDPR, personal data will continue to be collected and processed to the respective extent required if you provide it to us when opening a customer account. You can find out which data is required for opening the account in the input mask of the relevant form on our website.

Deletion of your customer account is possible at any time and can be carried out by sending a message to the above-mentioned address of the controller. After deletion of your customer account, your data will be deleted, provided that all contracts concluded via it have been fully processed, no statutory retention periods conflict with this, and there is no continuing legitimate interest on our part in the further storage.

7) Use of customer data for direct advertising

7.1 Subscription to our e-mail newsletter

If you subscribe to our e-mail newsletter, we will regularly send you information about our offers. The only mandatory information for sending the newsletter is your e-mail address. The provision of any further data is voluntary and is used to be able to address you personally. For sending the newsletter, we use the so-called double opt-in procedure, which ensures that you only receive the newsletter once you have expressly confirmed your consent to receive the newsletter by activating a verification link sent to the e-mail address provided.

By activating the confirmation link, you give us your consent to the use of your personal data in accordance with Art. 6(1)(a) GDPR. In doing so, we store the IP address registered by your internet service provider (ISP) as well as the date and time of registration in order to be able to trace any possible misuse of your e-mail address at a later point in time. The data collected by us when you register for the newsletter is used strictly for the intended purpose.

You can unsubscribe from the newsletter at any time via the link provided for this purpose in the newsletter or by sending a corresponding message to the controller named at the outset. After you have unsubscribed, your e-mail address will be deleted immediately from our newsletter distribution list, unless you have expressly consented to further use of your data or we reserve the right to use your data beyond this in a manner permitted by law, about which we inform you in this declaration.

7.2 Sending the e-mail newsletter to existing customers

If you have provided us with your e-mail address when purchasing goods or services, we reserve the right to regularly send you offers of goods or services similar to those already purchased from our range by e-mail. In accordance with Section 7(3) UWG, we do not need to obtain separate consent from you for this. The data processing is carried out in this respect solely on the basis of our legitimate interest in personalised direct advertising in accordance with Art. 6(1)(f) GDPR. If you have initially objected to the use of your e-mail address for this purpose, we will not send you any e-mails.

You are entitled to object to the use of your e-mail address for the aforementioned advertising purpose at any time with effect for the future by sending a message to the controller named at the beginning. For this you will only incur transmission costs according to the basic tariffs. After receipt of your objection, the use of your e-mail address for advertising purposes will be discontinued immediately.

7.3 Klaviyo

The sending of our e-mail newsletters and other promotional e-mail communication is carried out via this provider: Klaviyo, Inc., 125 Summer St., Ste 600, Boston, MA 02110, USA

On the basis of our legitimate interest in effective and user-friendly e-mail marketing, we pass on the data provided at registration in accordance with Art. 6(1)(f) GDPR to this provider so that it can carry out the mailing on our behalf.

Subject to your express consent in accordance with Art. 6(1)(a) GDPR, the provider also carries out a statistical evaluation of the success of mail campaigns by means of web beacons or tracking pixels in the e-mails sent, which can measure open rates and specific interactions with the content of the newsletter. In doing so, device information (e.g. time of access, IP address, browser type and operating system) is also collected and analysed, but not merged with other data sets.

You can revoke your consent to mail tracking at any time with effect for the future.

We have concluded a data processing agreement with the provider that protects our site visitors' data and prohibits disclosure to third parties.

7.4 WhatsApp newsletter

If you subscribe to our WhatsApp newsletter, we will regularly send you information about our offers via WhatsApp. The only mandatory information for sending the newsletter is your mobile phone number.

To send the newsletter, you add our stated mobile phone number to the address contacts of your mobile device and send us the message "Start" via WhatsApp. By sending this WhatsApp message, you give us your consent to the use of your personal data in accordance with Art. 6(1)(a) GDPR for the purpose of sending the newsletter. We then add you to our newsletter distribution list.

The data collected by us when you register for the newsletter is processed exclusively for the purpose of promotional communication by means of the newsletter. You can unsubscribe from the newsletter at any time by sending us the message "Stop" via WhatsApp. After you have unsubscribed, your mobile phone number will be deleted immediately from our newsletter distribution list, unless you have expressly consented to further use of your data or we reserve the right to use your data beyond this in a manner permitted by law, about which we inform you in this declaration.

To send our WhatsApp newsletter, we therefore use a mobile device in whose address book only the WhatsApp contact data of our newsletter recipients are stored. This ensures that every person whose WhatsApp contact data is stored in our address book has already, upon first use of the app on their device, consented by accepting the WhatsApp terms of use to the transmission of their WhatsApp phone number from the address books of their chat contacts in accordance with Art. 6(1)(a) GDPR. A transmission of data of users who do not use WhatsApp and/or have not contacted us via WhatsApp is thus excluded.

In the context of the processing operations mentioned above, data may be transferred to servers of Meta Platforms Inc. in the USA.

7.5 - Chatarmin

The sending of our WhatsApp newsletters is carried out via this provider: chatarmin.com GmbH, Kaiserstraße 89/2/3, 1070 Vienna, Austria.

On the basis of our legitimate interest in effective and user-friendly newsletter marketing, we pass on the telephone number linked to your WhatsApp account and, where applicable, your first and last name in accordance with Art. 6(1)(f) GDPR to this provider so that it can carry out the newsletter mailing on our behalf.

Subject to your express consent in accordance with Art. 6(1)(a) GDPR, the provider also carries out a statistical evaluation of the success of newsletter campaigns by means of web beacons or tracking pixels in the WhatsApp messages sent, which can measure open rates and specific interactions with the content of the newsletter. In doing so, device information (e.g. time of access, IP address, browser type and operating system) is also collected and analysed, but not merged with other data sets.

You can revoke your consent to newsletter tracking at any time with effect for the future.

We have concluded a data processing agreement with the provider that protects our site visitors' data and prohibits disclosure to third parties.

7.6 Product availability notification by e-mail

For temporarily unavailable items, you can register to receive product availability notifications by e-mail. In this case, we send you a one-off message by e-mail about the availability of the item you selected. The only mandatory information for sending this notification is your e-mail address. The provision of any further data is voluntary and is used, where applicable, to be able to address you personally. For sending the e-mail, we use the so-called double opt-in procedure, which ensures that you only receive a notification once you have expressly confirmed your relevant consent by activating a verification link sent to the e-mail address provided.

By activating the confirmation link, you give us your consent to the use of your personal data in accordance with Art. 6(1)(a) GDPR. In doing so, we store the IP address registered by your internet service provider (ISP) as well as the date and time of registration in order to be able to trace any possible misuse of your e-mail address at a later point in time. The data collected by us when you register for our product availability e-mail notification service is used strictly for the intended purpose.

You can unsubscribe from the availability notifications at any time by sending a corresponding message to the controller named at the outset. After you have unsubscribed, your e-mail address will be deleted immediately from the distribution list set up for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use your data beyond this in a manner permitted by law, about which we inform you in this declaration.

7.7 Shopping cart reminders by e-mail

In the event that you abandon your purchase with us before completing the order, you have the option of being reminded once by e-mail of the contents of your virtual shopping cart.

The only mandatory information for sending this reminder is your e-mail address. The provision of any further data is voluntary and is used, where applicable, to be able to address you personally. For sending the e-mail, we use the so-called double opt-in procedure, which ensures that you only receive a notification once you have expressly confirmed your relevant consent by activating a verification link sent to the e-mail address provided.

By activating the confirmation link, you give us your consent to the use of your personal data in accordance with Art. 6(1)(a) GDPR for sending a shopping cart reminder. In doing so, we store the IP address registered by your internet service provider (ISP) as well as the date and time of registration in order to be able to trace any possible misuse of your e-mail address at a later point in time. The data collected by us when you register for our e-mail notification service is used strictly for the intended purpose.

You can unsubscribe from the shopping cart reminders at any time by sending a corresponding message to the controller named at the outset. After you have unsubscribed, your e-mail address will be deleted immediately from the distribution list set up for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use your data beyond this in a manner permitted by law, about which we inform you in this declaration.

7.8 Advertising by postal mail
On the basis of our legitimate interest in personalised direct advertising, we reserve the right to store your first and last name, your postal address and – insofar as we have received this additional information from you within the scope of the contractual relationship – your title, academic degree, year of birth and your professional, industry or business designation in accordance with Art. 6(1)(f) GDPR and to use it for sending interesting offers and information about our products by postal mail.
You can object to the storage and use of your data for this purpose at any time vis-à-vis us.

8) Data processing for order fulfilment

8.1 Insofar as necessary for the performance of the contract for delivery and payment purposes, the personal data collected by us is passed on in accordance with Art. 6(1)(b) GDPR to the commissioned transport company and the commissioned credit institution.

Insofar as we owe you updates for goods with digital elements or for digital products on the basis of a corresponding contract, we process the contact data you provided when placing the order (name, address, e-mail address) in order to personally inform you, within the framework of our statutory information obligations in accordance with Art. 6(1)(c) GDPR, by a suitable means of communication (e.g. by post or e-mail) about upcoming updates within the statutorily prescribed period. Your contact data is used strictly for the intended purpose for communications about updates owed by us and is processed by us for this purpose only to the extent necessary for the respective information.

To fulfil your order, we also work with the following service provider(s) who support us in whole or in part with the performance of concluded contracts. Certain personal data is transmitted to these service providers in accordance with the following information.

8.2 Billbee

For order fulfilment we use the following provider: Billbee GmbH, Arolser Str. 10, 34477 Twistetal

Name, address and, where applicable, other personal data are passed on to the provider in accordance with Art. 6(1)(b) GDPR exclusively for the purpose of processing your online order. Your data is only passed on to the extent actually necessary for processing the order.

8.3 Shopify Digital Download

For order fulfilment we use the following provider: Shopify International Limited, Victoria Buildings, 2nd floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland

Name, address and, where applicable, other personal data are passed on to the provider in accordance with Art. 6(1)(b) GDPR exclusively for the purpose of processing the online order. Your data is only passed on to the extent actually necessary for processing the order.

8.4 Disclosure of personal data to shipping service providers

- DHL

As a transport service provider, we use the following provider: DHL Paket GmbH, Sträßchensweg 10, 53113 Bonn, Germany

We pass on your e-mail address and/or telephone number in accordance with Art. 6(1)(a) GDPR before delivery of the goods for the purpose of coordinating a delivery date or delivery notification to the provider, provided that you have given your express consent to this during the order process. Otherwise, for the purpose of delivery, we pass on only the name of the recipient and the delivery address to the provider in accordance with Art. 6(1)(b) GDPR. The disclosure is made only to the extent necessary for the delivery of the goods. In this case, a prior coordination of the delivery date with the provider or the delivery notification is not possible.

Consent can be revoked at any time with effect for the future vis-à-vis the controller designated above or vis-à-vis the provider.
- GLS

As a transport service provider, we use the following provider: General Logistics Systems Germany GmbH & Co. OHG, GLS Germany-Straße 1 – 7, 36286 Neuenstein, Germany

Consent can be revoked at any time with effect for the future vis-à-vis the controller designated above or vis-à-vis the provider.

8.5 Use of payment service providers (payment services)

- Paypal

One or more online payment methods of the following provider are available on this website: PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg

If you select a payment method of the provider for which you make advance payment, the payment data you provided during the ordering process (including name, address, bank and payment card information, currency and transaction number) as well as information about the content of your order will be passed on to the provider in accordance with Art. 6(1)(b) GDPR. In this case, your data is passed on exclusively for the purpose of payment processing with the provider and only insofar as it is necessary for this.

If you select a payment method for which we make advance payment, you will also be asked during the ordering process to provide certain personal data (first and last name, street, house number, postal code, town, date of birth, e-mail address, telephone number, where applicable data on an alternative means of payment).

In order to safeguard our legitimate interest in determining your ability to pay in such cases, this data is forwarded by us to the provider in accordance with Art. 6(1)(f) GDPR for the purpose of a credit check. On the basis of the personal data you provide as well as further data (such as shopping cart, invoice amount, order history, payment experiences), the provider checks whether the payment option you selected can be granted with regard to payment and/or default risks.

The credit report may contain probability values (so-called score values). Insofar as score values are included in the result of the credit report, they are based on a scientifically recognised mathematical-statistical procedure. Among other things, but not exclusively, address data is included in the calculation of the score values.

You can object to this processing of your data at any time by sending a message to us or to the provider. However, the provider may still be entitled to process your personal data insofar as this is necessary for contractual payment processing.
- Shopify Payments

One or more online payment methods of the following provider are available on this website: Shopify International Limited, Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland

If you select a payment method of the provider for which you make advance payment (e.g. credit card payment), the payment data you provided during the ordering process (including name, address, bank and payment card information, currency and transaction number) as well as information about the content of your order will be passed on to the provider in accordance with Art. 6(1)(b) GDPR. In this case, your data is passed on exclusively for the purpose of payment processing with the provider and only insofar as it is necessary for this.

8.6 We reserve the right to pass on your data to the debt collection service provider Legalisto GmbH insofar as our payment claim has not been settled despite a prior reminder. In this case, the claim will be collected directly by the debt collection service provider.

The disclosure of your data serves the performance of the contract in accordance with Art. 6(1) sentence 1(b) GDPR as well as the safeguarding of our legitimate interests, which prevail in the context of a balancing of interests, in the effective assertion or enforcement of our payment claim in accordance with Art. 6(1) sentence 1(f) GDPR.

8.7 Electronic cancellation option for continuing obligations with consumers

Consumers who have entered into contracts on this website concerning continuing obligations subject to payment (e.g. subscription contracts) have the option of cancelling these via an electronic button in accordance with the applicable notice periods.

Pressing the button leads to a confirmation page on which the consumer can provide further details of the cancellation, clearly identify themselves and subsequently declare their cancellation electronically.

The collection of personal data and its transmission to us is carried out in accordance with Art. 6(1)(b) GDPR and only to the extent necessary for the proper processing of the cancellation. Also on the basis of Art. 6(1)(b) GDPR, the personal data provided is used to confirm the receipt of the cancellation declaration and the time of cancellation electronically in text form. A further legal basis for the processing is Art. 6(1)(c) GDPR. We are legally obliged to provide an electronic cancellation option for consumer contracts concerning continuing obligations subject to payment concluded by means of electronic commerce.

8.8 Electronic withdrawal function for distance contracts

Consumers who conclude contracts on this website in respect of which a statutory right of withdrawal exists have the option of declaring the withdrawal via an electronic withdrawal function in accordance with the applicable withdrawal provisions.

For the provision of the electronic withdrawal function, we use a solution of the following provider: Jonas Busch (sole trader) Hofstraße Nr. 2-4 51061 Cologne, Germany.

When using the withdrawal function, in addition to information for identifying the contract to be withdrawn, further personal information such as the consumer's first and last name and e-mail address must be provided or confirmed.

This information is initially collected by the provider on the basis of our legitimate interest in a user-friendly, stable and process-optimised solution in accordance with Art. 6(1)(f) GDPR, then used to confirm the receipt of the withdrawal declaration in our name by e-mail, and finally transmitted to us. We subsequently process the transmitted information for the proper handling of the withdrawal in accordance with Art. 6(1)(b) GDPR and Art. 6(1)(c) GDPR on the basis of our statutory obligation to provide an electronic withdrawal function for consumer distance contracts subject to payment.

The information collected by the provider is routinely deleted after the conclusive processing of a withdrawal, provided that no statutory retention obligations conflict with this.

We have concluded a data processing agreement with the provider that protects data processed within the framework of the withdrawal function and prohibits unauthorised disclosure to third parties.

9) Web analysis services

9.1 Google Analytics 4

This website uses Google Analytics 4, a web analysis service of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"), which enables an analysis of your use of our website.

By default, when visiting the website, no cookies are used by Google Analytics 4 unless you expressly agree to cookies. Instead, information about your usage behaviour is collected and processed by means of so-called pings (small data packets that are sent to the host of a device). This information includes your IP address, which is, however, shortened by Google by the last digits in order to exclude a direct personal reference.

The information is transferred to Google's servers and further processed there. In doing so, transfers to Google LLC based in the USA are also possible.

Google uses the collected information on our behalf to evaluate your use of the website, to compile reports on website activities for us and to provide us with further services associated with website use and internet use. The shortened IP address transmitted by your browser in the context of Google Analytics is not merged with other data from Google. The data collected in the context of the use of Google Analytics 4 is stored for a period of two months and then deleted.

All of the processing operations described above, including the transmission of data by means of "pings" and the possible setting of Google Analytics cookies, are only carried out if you have given us your express consent in accordance with Art. 6(1)(a) GDPR.

Without your consent, Google Analytics 4 will not be used during your visit to the site. You can revoke your consent at any time with effect for the future. To exercise your right of revocation, please deactivate this service via the "cookie consent tool" provided on the website.

We have concluded a data processing agreement with Google that ensures the protection of our site visitors' data and prohibits unauthorised disclosure to third parties.

Further legal information on Google Analytics 4 can be found at https://business.safety.google/intl/de/privacy/, https://policies.google.com/privacy?hl=de&gl=de and at https://policies.google.com/technologies/partner-sites

Demographic characteristics
Google Analytics 4 uses the special function "demographic characteristics" and can use it to create statistics that make statements about the age, gender and interests of site visitors. This is done by analysing advertising and information from third-party providers. In this way, target groups for marketing activities can be identified. However, the collected data cannot be assigned to a specific person and is deleted after being stored for a period of two months.

Google Signals
As an extension to Google Analytics 4, Google Signals may be used on this website to have cross-device reports created. If you have activated personalised advertising and have linked your devices to your Google account, Google may, subject to your consent to the use of Google Analytics in accordance with Art. 6(1)(a) GDPR, analyse your usage behaviour across devices and create database models, including on cross-device conversions. We do not receive any personal data from Google, only statistics. If you want to stop cross-device analysis, you can deactivate the "personalised advertising" function in the settings of your Google account. To do so, follow the instructions on this page: https://support.google.com/My-Ad-Center-Help/answer/12155764?hl=de Further information on Google Signals can be found at the following link: https://support.google.com/analytics/answer/7532985?hl=de

UserIDs
As an extension to Google Analytics 4, the "UserIDs" function may be used on this website. If you have consented to the use of Google Analytics 4 in accordance with Art. 6(1)(a) GDPR, have set up an account on this website and log in on various devices with this account, your activities, including conversions, can be analysed across devices.

9.2 ABlyft

This website uses the web analysis service of the following provider: Conversion Expert GmbH, Zeppelinring 52, 24146 Kiel

The service enables a statistical evaluation of the use of new functions and content of the website by playing out test variants to certain user groups. In this way, in the interest of improving the attractiveness of our website, it can be traced which variants are preferred by users. For this purpose, the service uses cookies, i.e. small text files that are stored on your device and enable an analysis of your use of a website. The information collected by cookies about your use of the website is generally transmitted to a server of the provider and stored and processed there.

All of the processing operations described above, in particular the setting of cookies for the storage and reading out of information on the device used by you for using the website, are only carried out if you have given us your express consent in accordance with Art. 6(1)(a) GDPR. Without your consent, the service will not be used during your use of the website. You can revoke your consent once given at any time with effect for the future. To exercise your revocation, please deactivate this service via the "cookie consent tool" provided on the website.

We have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorised disclosure to third parties.

9.3 adtribute

This website uses the web analysis service of the following provider: Adtribute Software GmbH, Im Hart 32, 82110 Germering

By means of cookies and/or comparable technologies (tracking pixels, web beacons, algorithms for reading out device and browser information), the service collects and stores pseudonymised visitor data, including information about the device used such as the IP address and browser information, in order to evaluate it for statistical analyses of usage behaviour on our website and to create pseudonymised usage profiles. Among other things, this makes it possible to evaluate movement patterns (so-called heatmaps), which show the duration of site visits as well as interactions with site content (e.g. text entries, scrolling, clicks and mouse-overs). Pseudonymisation generally excludes a direct personal reference. A merging with clear data about your person collected in another way does not take place.

All of the processing operations described above, in particular the reading out or storage of information on the device used, are only carried out if you have given us your express consent in accordance with Art. 6(1)(a) GDPR. You can revoke your consent once given at any time with effect for the future by deactivating this service in the "cookie consent tool" provided on the website.

We have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorised disclosure to third parties.

9.4 Google Tag Manager

This website uses the "Google Tag Manager", a service of the following provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter: "Google").

The Google Tag Manager provides a technical basis for bundling various web applications, including tracking and analysis services, and for being able to calibrate, control and link them to conditions via a uniform user interface. The Google Tag Manager itself does not store any information on user devices or read it out. Nor does the service carry out any independent data analyses. However, the Google Tag Manager transfers your IP address to Google when the page is accessed and may store it there. A transfer to servers of Google LLC. in the USA is also possible.

This processing is only carried out if you have given us your express consent in accordance with Art. 6(1)(a) GDPR. Without this consent being given, the Google Tag Manager will not be used during your visit to the site. You can revoke your consent given at any time with effect for the future. To exercise your revocation, please deactivate this service in the "cookie consent tool" provided on the website.

We have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorised disclosure to third parties.

Further legal information on Google Tag Manager can be found at https://policies.google.com/privacy?hl=de&gl=de.

9.5 Hotjar

This website uses the web analysis service of the following provider: Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta.

We have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorised disclosure to third parties.

9.6 Klar!

This website uses the web analysis service of the following provider: Klar Insights GmbH, Marktstr. 18, 80802 Munich, Germany.

We have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorised disclosure to third parties.

9.7 Microsoft Clarity

This website uses the web analysis service of the following provider: Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399 USA

We have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorised disclosure to third parties.

9.8 Shopify Analytics

This website uses the web analysis service of the following provider: Shopify International Limited, Victoria Buildings, 2nd floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland

Data is also transferred to: Shopify Inc., 150 Elgin St, Ottawa, ON K2P 1L4, Canada

We have concluded a data processing agreement with the provider that protects our site visitors' data and prohibits disclosure to third parties.

In the case of a data transfer to Canada, an adequate level of data protection is ensured by an adequacy decision of the European Commission.

10) Retargeting/Remarketing and conversion tracking

Meta Pixel with extended data matching

Within our online offering, we use the service "Meta Pixel" of the following provider in the extended data matching mode: Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland ("Meta").

If you click on an advertisement placed by us on Facebook or Instagram, the URL of our linked page is extended by a parameter with the help of "Meta Pixel". This URL parameter is then entered into your browser after the redirect by a cookie that our linked page itself sets. In addition, this cookie collects specific customer data such as your e-mail address, which we collect on our website linked to the Facebook or Instagram advertisement during processes such as purchases, account logins or registrations (extended data matching). The cookie is then read out and enables the transmission of the data, including your specific customer data, to Meta.

We use "Meta Pixel" with extended data matching in order to design our advertisements (so-called "ads") on Facebook and/or Instagram more effectively and to ensure that they correspond to your interests or have certain characteristics (e.g. interests in certain topics or products, which are determined on the basis of the websites visited) that we transmit to Meta (so-called "Custom Audiences").

In addition, we analyse the effectiveness of our advertisements by tracking whether users were redirected to our website after clicking on an advertisement (conversion). Compared to the standard variant of "Meta Pixel", the extended data matching function helps us to better measure the effectiveness of our advertising campaigns by capturing more attributed conversions.

All transmitted data is stored and processed by Meta so that an assignment to the respective user profile is possible and Meta can use the data for its own advertising purposes in accordance with Meta's data usage policy (https://www.facebook.com/about/privacy/). The data may enable Meta and its partners to place advertisements on and outside Facebook.

All of the processing operations described above, in particular the setting of cookies for the reading out of information on the device used, are only carried out if you have given us your express consent in accordance with Art. 6(1)(a) GDPR. You can revoke your consent once given at any time with effect for the future by deactivating this service in the "cookie consent tool" provided on the website.

We have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorised disclosure to third parties.

The information generated by Meta is generally transferred to a Meta server and stored there; in this context, a transfer to servers of Meta Platforms Inc. in the USA may also occur.

11) Site functionalities

11.1 Facebook Connect

On our website we provide a single sign-on function of the following provider: Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

In addition to a transmission of data to the aforementioned provider location, data may also be transmitted to: Meta Platforms Inc., USA.

If you have an account with the provider, you can log in with these account data to create a user account or to register on our website.

When you visit this page, a direct connection between your browser and the provider's servers can be established via this login function, even if you do not have an account with the provider or are not logged into one. The provider thereby receives the information that you have visited our page. The information collected in this respect (possibly including your IP address) is transmitted directly from your browser to a server of the provider and stored there. However, the information is not used to personally identify you and is not passed on to third parties.

These data processing operations are carried out in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in a user-friendly and interactive design of our online presence.

If you press the login button in order to register on our website with the data of your account with the provider, the provider transmits, exclusively on the basis of your express consent in accordance with Art. 6(1)(a) GDPR, the general and publicly accessible information stored in your account (user ID, name, address, e-mail address, age and gender) to us.

We store and use the data transmitted by the provider to set up a user account with the necessary data (salutation, first name, surname, address data, country, e-mail address, date of birth), provided that you have released this vis-à-vis the provider. Conversely, on the basis of your consent, data (e.g. information about your surfing or purchasing behaviour) can be transferred by us to your account with the provider.

The consent given can be revoked at any time with effect for the future vis-à-vis us.

11.2 Google Sign-In

On our website we provide a single sign-on function of the following provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland.

In addition to a transmission of data to the aforementioned provider location, data may also be transmitted to: Google LLC, USA.

If you have an account with the provider, you can log in with these account data to create a user account or to register on our website.

These data processing operations are carried out in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in a user-friendly and interactive design of our online presence.

The consent given can be revoked at any time with effect for the future vis-à-vis us.

Further information on Google's data protection can be found here: https://business.safety.google/intl/de/privacy/

11.3 Google Maps API

In order to enable the checking of certain entries in the address form of the ordering process of our web shop for input errors in real time, we use the services of the following provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland.

Data may also be transmitted to: Google LLC., USA.

The provider validates the entered address, verifies the spelling and, where applicable, adds any missing data. In the case of ambiguous addresses, correct alternative suggestions are displayed. For this purpose, the address data you enter is transmitted to the provider, stored and evaluated there.

This processing is carried out in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in the proper capture of the customer's correct address data for the conscientious fulfilment of our contractual delivery obligations and for the prevention of contract performance problems.

The provider processes the data concerned separately, does not merge it with other data sets and deletes it as soon as its status or correctness has been confirmed, but no later than after 30 days.

Further information on Google's data protection provisions can be found here: https://business.safety.google/intl/de/privacy/

11.4 Google Web Fonts

To display fonts uniformly, this site uses so-called web fonts of the following provider: Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland

When a page is accessed, your browser loads the required web fonts into your browser cache in order to display texts and fonts correctly and establishes a direct connection to the provider's servers. In doing so, certain browser information, including your IP address, is transmitted to the provider.

Data may also be transmitted to: Google LLC, USA

The processing of personal data in the course of establishing contact with the provider of the fonts is only carried out if you have given us your express consent in accordance with Art. 6(1)(a) GDPR. You can revoke your consent given at any time with effect for the future by deactivating this service via the "cookie consent tool" provided on the website. If your browser does not support web fonts, a standard font is used by your computer.

11.5 Make

To integrate and synchronise databases and web applications, we use the services of the following provider: Celonis, Inc., One World Trade Center, 87th Floor, New York, NY, 10007, USA

In doing so, our processing operations are automated and various workflows are established in order to efficiently manage and execute internal processes in our processing system. Insofar as personal data is also processed in this context, this is done in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in the optimisation of our internal organisation.

We have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorised disclosure to third parties.

11.6 Typeform

For carrying out surveys or in the case of online forms, we use the services of the following provider: TYPEFORM SL, Carrer de Can Rabia 3-5, 4th floor, 08017 Barcelona, Spain,

The provider enables us to design and evaluate surveys and online forms. In addition to the respective personal data that you enter into the forms, information about your operating system, browser, date and time of your visit, referrer URL and your IP address is also collected, transmitted to the provider and stored on the provider's servers.

The storage of the information you enter into the forms is password-protected so that it is ensured that third-party access is excluded and that only we can evaluate the data for the purpose respectively named in the form.

In the processing of personal data that is necessary for the performance of a contract with you (this also applies to processing operations that are necessary for the performance of pre-contractual measures), Art. 6(1)(b) GDPR serves as the legal basis. If you have given us consent for the processing of your data, the processing is carried out on the basis of Art. 6(1)(a) GDPR. Consent given can be revoked at any time with effect for the future.

We have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorised disclosure to third parties.

11.7 Microsoft Power BI

For the internal visualisation of business transactions and for customised analyses of economic processes, we use the service "Microsoft Power BI" of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. Where applicable, personal customer data may be the subject of visualisation and analysis operations and may be prepared for this purpose by Microsoft BI. In this case, Microsoft processes personal data as a processor bound by instructions in accordance with Art. 28 GDPR and has contractually undertaken vis-à-vis us to protect this data in accordance with the legal requirements.

For this purpose, Microsoft uses state-of-the-art encryption methods and ensures that data processing procedures take place exclusively in data centres within the EU.

11.8 Applications for job advertisements by e-mail

On our website we advertise current vacancies in a separate section, for which you can apply by e-mail to the contact address provided.

Applicants must provide all personal data required for a sound assessment, including general information such as name, address and contact options, as well as performance-related evidence and, where applicable, health-related information. Details of the application can be found in the job advertisement.

After receipt of the application by e-mail, the data is stored and evaluated exclusively for the purpose of processing the application. For queries, we use either the e-mail address or telephone number of the applicant. The processing is carried out on the basis of Art. 6(1)(b) GDPR (or Section 26(1) BDSG), within the meaning of which the completion of the application procedure is deemed to be the initiation of an employment contract.

Insofar as special categories of personal data within the meaning of Art. 9(1) GDPR (e.g. health data such as information about severe disability status) are requested from applicants in the course of the application procedure, the processing is carried out in accordance with Art. 9(2)(b) GDPR so that we can exercise the rights arising from employment law and the law of social security and social protection and fulfil our related obligations.

Cumulatively or alternatively, the processing of the special categories of data may also be based on Art. 9(1)(h) GDPR if it is carried out for the purposes of preventive healthcare or occupational medicine, for the assessment of the applicant's working capacity, for medical diagnosis, care or treatment in the health or social sector, or for the management of systems and services in the health or social sector.

If the applicant is not selected or if an applicant withdraws their application prematurely, their transmitted data as well as all electronic correspondence including the application e-mail will be deleted no later than 6 months after a corresponding notification. This period is based on our legitimate interest in answering any follow-up questions regarding the application and, where applicable, being able to fulfil our obligations to provide evidence under the provisions on the equal treatment of applicants.

In the event of a successful application, the data provided is processed on the basis of Art. 6(1)(b) GDPR (in the case of processing in Germany in conjunction with Section 26(1) BDSG) for the purpose of carrying out the employment relationship.

11.9 Online applications via a form

On our website we advertise current vacancies in a separate section, for which you can apply via a corresponding form.

In the course of submitting the form, the applicant data is transmitted to us in encrypted form in accordance with the state of the art, stored by us and evaluated exclusively for the purpose of processing the application. The processing is carried out on the basis of Art. 6(1)(b) GDPR (or Section 26(1) BDSG), within the meaning of which the completion of the application procedure is deemed to be the initiation of an employment contract.

If the applicant is not selected or if an applicant withdraws their application prematurely, their form-submitted data as well as all electronic correspondence including the application e-mail will be deleted no later than 6 months after a corresponding notification. This period is based on our legitimate interest in answering any follow-up questions regarding the application and, where applicable, being able to fulfil our obligations to provide evidence under the provisions on the equal treatment of applicants.

11.10 For the management, organisation and processing of online applications, we use the software of the following provider: Personio SE & Co. KG, Seidlstraße 3, 80335 Munich, Germany

On the basis of our legitimate interest in effective and user-friendly applicant management, your data transmitted in the course of the online application is passed on in encrypted form to the provider in accordance with Art. 6(1)(f) GDPR, stored there and made available to us for dealing with the application.

We have concluded a data processing agreement with the provider that protects our site visitors' data and prohibits disclosure to third parties.

12) Tools and miscellaneous

12.1 AccountOne

For carrying out our accounting, we use the service of the cloud-based accounting software of the following provider: AccountOne GmbH, Fördepromenade 4d, 24944 Flensburg, Germany

The provider processes incoming and outgoing invoices as well as, where applicable, the bank transactions of our company in order to automatically capture invoices, match them to transactions and create the financial accounting from this in a semi-automated process.

Insofar as personal data is also processed in this context, the processing is carried out on the basis of our legitimate interest in an efficient organisation and documentation of our business transactions in accordance with Art. 6(1)(f) GDPR.

12.2 Billbee

For carrying out your accounting, we use the service of the cloud-based accounting software of the following provider: Billbee GmbH, Arolser Str. 10, 34477 Twistetal, Germany.

12.3 Cookie consent tool

This website uses a so-called "cookie consent tool" to obtain effective user consents for consent-requiring cookies and cookie-based applications. The "cookie consent tool" is displayed to you when you access the site in the form of an interactive user interface on which you can give consents for certain cookies and/or cookie-based applications by ticking boxes. By using the tool, all consent-requiring cookies/services are only loaded if you give the corresponding consents by ticking boxes. This ensures that such cookies are only set on your respective device in the event of consent being given.

The tool sets technically necessary cookies in order to store your cookie preferences. Personal user data is generally not processed in this context.

If, in individual cases, personal data (such as the IP address) is nevertheless processed for the purpose of storing, assigning or logging cookie settings, this is carried out in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in a legally compliant, user-specific and user-friendly consent management for cookies and thus in a legally compliant design of our website.

A further legal basis for the processing is also Art. 6(1)(c) GDPR. As controllers, we are subject to the legal obligation to make the use of technically non-necessary cookies dependent on the respective user consent.

Insofar as necessary, we have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorised disclosure to third parties.

Further information about the operator and the setting options of the cookie consent tool can be found directly in the corresponding user interface on our website.

12.4 Channable

To integrate and synchronise databases and web applications, we use the services of the following provider: ProductImpulse BV, Kromme Nieuwegracht 66, 3512 HL Utrecht, Netherlands

We have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorised disclosure to third parties.

13) Customer loyalty, rewards and credit programme

memberr

For the provision of our customer loyalty programme (including credit/store credit, cashback, loyalty tiers, memberships and referral programme), we use the services of the following provider: memberr GmbH, Masurenweg 6, 33605 Bielefeld, Germany.

If you participate in our customer loyalty programme, the provider processes the following personal data on our behalf: your name, your address, your e-mail address, your telephone number, your date of birth, information about your orders and Shopify tags assigned to you. The processing comprises the collection, storage, evaluation, assignment, display and deletion of this data for the purpose of the automated calculation and provision of bonus programmes, membership tiers and benefits.

The processing is carried out in accordance with Art. 6(1)(b) GDPR for the performance of the contractual relationship established by your participation in the customer loyalty programme (e.g. crediting and redemption of credit, cashback or referral rewards) as well as in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in a functional, abuse-proof and convenient design of the programme.

After the end of your participation or after the purpose of processing no longer applies, your data will be deleted, provided that no statutory retention obligations conflict with this.

We have concluded a data processing agreement with the provider that ensures the protection of our site visitors' data and prohibits unauthorised disclosure to third parties.

For the provision of the services, the provider uses subcontractors who process personal data partly also outside the European Union (in particular Shopify Inc., USA/Canada, as well as Inngest Inc., USA). For data transfers to the USA, the provider relies on the European Commission's standard contractual clauses, which are intended to ensure compliance with the European level of data protection. In the case of a data transfer to Canada, an adequate level of data protection is ensured by an adequacy decision of the European Commission. The database used for storage as well as the backups are hosted within the European Union (Frankfurt and Nuremberg respectively).

Further information about the handling of your data by the provider can be found in its privacy policy at https://memberr.de/privacy.

14) Automated processing of customer reviews

For the automated processing of customer reviews that are captured via Reviews.io and transferred to our support system (Gorgias), we use specially developed software. To operate this software, we use the following processors, with each of whom a data processing agreement pursuant to Art. 28 GDPR exists:

14.1 Vercel Inc. (340 S Lemon Ave #4133, Walnut, CA 91789, USA) – hosting of the application. Processed are review text, star rating, first name, product information as well as the e-mail address for the delivery of the response. Vercel does not carry out any permanent storage of content; technically required processing and log data is automatically deleted after one day as part of the hosting.

14.2 Anthropic PBC (548 Market St, PMB 90375, San Francisco, CA 94104, USA) – AI service "Claude" (within the framework of commercial API terms of use) for the substantive classification and response. Transmitted are review text, first name and product information – no e-mail address. The data is not used for the training of AI models. Input and output data is stored by Anthropic within the framework of the commercial terms of use for up to 30 days for abuse review and subsequently deleted.

14.3 GitHub Inc. (88 Colin P. Kelly Jr. St, San Francisco, CA 94107, USA) – internal, private repository for logging (review text, star rating, categorisation, response). No e-mail address. The log data is deleted or anonymised after 12 months.

Transfer to the USA: The transfer to the aforementioned providers based in the USA is carried out on the basis of the adequacy decision of the European Commission of 10 July 2023 on the EU-U.S. Data Privacy Framework (Art. 45 GDPR), as Vercel Inc., Anthropic PBC and GitHub Inc. are certified under this framework. In addition or in the alternative, insofar as individual processing operations take place outside the certified scope of the respective certification, we have additionally agreed EU standard contractual clauses pursuant to Art. 46(2)(c) GDPR with the providers.

Legal basis: Insofar as a review relates to a product purchased from us, we process the data for the performance of contractual or pre-contractual obligations towards our customers (Art. 6(1)(b) GDPR). In all other cases, we base the processing on our legitimate interest in an efficient and timely response to customer reviews (Art. 6(1)(f) GDPR). Insofar as the processing is based on Art. 6(1)(f) GDPR, data subjects have the right to object to the processing at any time in accordance with Art. 21 GDPR on grounds relating to their particular situation.

Storage period: The data collected in the context of this processing is deleted as soon as it is no longer necessary for processing the respective review, but no later than after the expiry of the periods stated above for each provider.

15) Rights of the data subject

15.1 Applicable data protection law grants you, vis-à-vis us as the controller, the following data subject rights (rights of information and intervention) with regard to the processing of your personal data, whereby reference is made to the legal basis cited for the respective conditions of exercise:

Right of access pursuant to Art. 15 GDPR;
Right to rectification pursuant to Art. 16 GDPR;
Right to erasure pursuant to Art. 17 GDPR;
Right to restriction of processing pursuant to Art. 18 GDPR;
Right to notification pursuant to Art. 19 GDPR;
Right to data portability pursuant to Art. 20 GDPR;
Right to revoke consent given pursuant to Art. 7(3) GDPR;
Right to lodge a complaint pursuant to Art. 77 GDPR.

15.2 RIGHT TO OBJECT

IF, IN THE CONTEXT OF A BALANCING OF INTERESTS, WE PROCESS YOUR PERSONAL DATA ON THE BASIS OF OUR OVERRIDING LEGITIMATE INTEREST, YOU HAVE THE RIGHT AT ANY TIME TO OBJECT TO THIS PROCESSING WITH EFFECT FOR THE FUTURE ON GROUNDS RELATING TO YOUR PARTICULAR SITUATION.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL END THE PROCESSING OF THE DATA CONCERNED. HOWEVER, FURTHER PROCESSING REMAINS RESERVED IF WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, FUNDAMENTAL RIGHTS AND FREEDOMS, OR IF THE PROCESSING SERVES THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS.

IF YOUR PERSONAL DATA IS PROCESSED BY US IN ORDER TO CONDUCT DIRECT ADVERTISING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH ADVERTISING. YOU CAN EXERCISE THE OBJECTION AS DESCRIBED ABOVE.

IF YOU EXERCISE YOUR RIGHT TO OBJECT, WE WILL END THE PROCESSING OF THE DATA CONCERNED FOR DIRECT ADVERTISING PURPOSES.

16) Duration of storage of personal data

The duration of the storage of personal data is determined on the basis of the respective legal basis, the purpose of processing and – where applicable – additionally on the basis of the respective statutory retention period (e.g. commercial and tax law retention periods).

In the case of processing of personal data on the basis of express consent pursuant to Art. 6(1)(a) GDPR, the data concerned is stored until you revoke your consent.

If statutory retention periods exist for data that is processed within the framework of legal or quasi-legal obligations on the basis of Art. 6(1)(b) GDPR, this data is routinely deleted after the expiry of the retention periods, provided that it is no longer necessary for the performance or initiation of the contract and/or there is no continuing legitimate interest on our part in the further storage.

In the case of processing of personal data on the basis of Art. 6(1)(f) GDPR, this data is stored until you exercise your right to object pursuant to Art. 21(1) GDPR, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the establishment, exercise or defence of legal claims.

In the case of processing of personal data for the purpose of direct advertising on the basis of Art. 6(1)(f) GDPR, this data is stored until you exercise your right to object pursuant to Art. 21(2) GDPR.

Unless otherwise stated in the other information in this declaration regarding specific processing situations, stored personal data is otherwise deleted when it is no longer necessary for the purposes for which it was collected or otherwise processed.

Last updated: 15 July 2026, 16:05:22

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Privacy policy

Privacy Policy

1) Introduction and contact details of the controller

2) Data collection when visiting our website

3) Hosting & Content Delivery Network

4) Cookies

5) Contact

6) Data processing when opening a customer account

7) Use of customer data for direct advertising

8) Data processing for order fulfilment

9) Web analysis services

10) Retargeting/Remarketing and conversion tracking

11) Site functionalities

12) Tools and miscellaneous

13) Customer loyalty, rewards and credit programme

14) Automated processing of customer reviews

15) Rights of the data subject

16) Duration of storage of personal data