FAQ

Answers to the most frequently asked questions. Look here first for a solution to your problem.

Shipment tracking

Find out about the current status and expected delivery date of your order.

Returns & Complaints

We make returns easy and hassle-free. Contact us and get a refund.

Sustainability

Learn more about our efforts to be sustainable - from sourcing raw materials to packaging.

Organic certification

+viktilabs = organic. Learn more about the importance of organic certification.

Invoice

Didn't receive an invoice for your order? Here's what you can do.

Payment methods

Credit card, Bank transfer, PayPal and Co. Which payment service providers do we accept?

Feedback

Share your experiences with us! Whether positive or negative, we value your feedback.

Contact

Didn't find an answer? We offer personal support!