Easily manage your Subscribe & Save

No problem – you don't have to throw anything away. For your next delivery, you have two simple options:

1. Skip: Simply skip this one delivery – your subscription will then continue as normal.
2. Reschedule: Choose an exact new date for your delivery.

Do you generally find the deliveries too frequent? Then permanently extend your delivery interval – freely selectable up to 12 months (see “I use it up faster or slower than expected”).

To ensure nothing is delivered in vain during your trip, you have two simple options:

1. Postpone: Simply choose a new delivery date for the day after your return.
2. Skip: Simply skip the delivery that falls within your vacation period.

Don't wait for your next appointment – you can trigger your next delivery immediately.

1. Open the customer portal.
2. For the next delivery, select "Deliver now".

Simply adjust your frequency to suit your needs – from free up to 12 months.

1. Go to "Subscription Orders" in the customer portal and click "Manage" for your subscription.
2. Select the frequency that suits your consumption and save.

Yes! With this simple trick, your products will arrive together in one package:

1. Reschedule each of your deliveries individually.
2. Reschedule them to the the exact same date.
3. Done – from then on, they will be shipped together.

Good for the climate: How you can save on packaging and shipping.

You do not need a second subscription – simply add the product to your existing subscription.

1. Open your subscription in the customer portal.
2. Click on "Add Products", select your desired products and their respective delivery interval.
3. From now on, the additional products will run with the same subscription.

Note that some products can only be added as a one-time delivery.

Change the product or quantity directly in your subscription.

1. In the customer portal, go to "Subscriptions" and click "Manage" for your subscription.
2. Adjust the product or quantity and save.

Update your shipping address and payment method in just a few seconds.

1. In your customer portal, open the "Account" section.
2. Click on "Manage Address" or "Manage Payment Method" and enter your new details.

No problem – you can simply schedule your break yourself, exactly as it suits you:

1. Postpone: Push back your next delivery as far as you like.
2. Skip: Simply skip one or more deliveries.
3. Swap: Or switch to a different product if something else fits better right now.

You can cancel at any time yourself – easily in the customer portal.

1. In the customer portal, go to "Subscription orders" and click on "Manage" for your subscription.
2. There, click on "Cancel subscription order".

Did you know? Instead of cancelling, you can also postpone your delivery, skip individual deliveries, or switch to a different product.

In your portal, you'll see the processing date. On this day, we prepare your order and the payment is collected – delivery follows a few days later.

Important: We will remind you 7 days in advance by email. You can freely change, postpone, or pause everything until the processing day.

Upon signing up, you secure your subscription price. Product prices may change over time – if you adjust your subscription later, the then-current price may be applied.

If anything is unclear, just get in touch – we'll look at it together.